Q: How long does it take for me to receive my order?
A: Upon receiving an order, we will ship it out within 2 days. An e-mail will be sent to you indicating that your order has been shipped. Then it should take between 1-3 days to reach you, depending on location.
Note: Larger orders (more than 5 of the same design) may take an additional day or two to ship out.
Q: What shipment method does BOJ use?
A: We ship via USPS with track and confirmation service.
Q: How much is shipping?
A: Shipping at BOJ is a flat rate of $4 for all orders.
Q: Does BOJ ship internationally?
A: Unfortunately at this point we only ship to the 48 states of the continental US. Hopefully we will get to a point when we will expand internationally.
Q:What is BOJ's return policy?
A: All sales are final. Unless you placed a huge order of 10 or more items and there are obvious defects on more than 40% of the products upon arrival. We are not responsible for defects acquired during shipping. Huge order defects will be dealt with on a case by case basis, please contact us immediately upon receipt of package.
Q: Your designs are great! I would love to get it in some other form, however. (Ex. I would love to get a hair clip design as a pin - or vice versa.) Is that possible?
A: Yes, we are happy to accommodate special orders. Please send us an email at bumbleofjoy@gmail.com so that we can confirm that it can be done and also give you an expected delivery date as well as payment details.
Q: I would love to order your product(s) as a gift. Am I allowed to include a special gift note?
A: Yes, please send us an email at bumbleofjoy@gmail.com after you've placed your order with your special note (200 character limit) and we will include it in your package on a nice little card.
Q: How come what I received doesn't look exactly like the picture?
A: All our products are handmade with care. Which means each product is unique and may look slightly different from the picture.
Q: Are BOJ products made in pet and smoke free homes?
A: Yes!
Q: How did you come up with the name bumble of joy?
A: While brainstorming for names, we wanted a name that conjured up an image of babies/kids and that would lend itself to a good logo/mascot. After tossing around many ideas, we came up with bumble of joy which is a play on the words bundle of joy and works perfectly for a bumblebee logo/mascot, which incidentally is named Bumble.
Q: Wait, how many kids do you have?
A: Eva has 2, H a girl and N a boy. Zi has 4, E1 a boy, twin girls E2 & E3, and E4 a boy.
